Shipping policy

Shipping Policy

Last Updated: June 2026

Thank you for shopping with Vellora.

We are committed to providing a reliable and transparent shipping experience for all customers.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

During peak seasons, promotional events, or periods of high demand, processing times may be slightly extended.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Shipping Methods & Delivery Times

Standard Shipping — Free

Estimated delivery time:

10–20 business days

Express Shipping

Estimated delivery time:

7–14 business days

Express shipping rates are calculated at checkout based on destination and availability.

Delivery Information

Delivery times are estimates and are not guaranteed.

Shipping times may vary depending on:

  • Destination country

  • Customs clearance procedures

  • Carrier operations

  • Weather conditions

  • Public holidays

  • High-volume shipping periods

Vellora is not responsible for delays caused by customs authorities, transportation disruptions, or circumstances beyond our control.

Order Tracking

Once your order has been dispatched, tracking information will be provided via email.

Customers may track their shipment using the tracking link provided or through our Order Tracking page.

Please allow up to 72 hours for tracking information to become active after shipment.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided and the order has not yet shipped, please contact us immediately.

Vellora is not responsible for delivery issues resulting from inaccurate or incomplete address information provided by the customer.

Lost, Delayed, or Damaged Packages

If your package appears lost, delayed, or arrives damaged, please contact our support team as soon as possible.

We will work directly with the carrier to investigate the issue and provide an appropriate resolution whenever possible.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by local authorities.

These charges, when applicable, are the responsibility of the customer.

Contact Information

If you have any questions regarding shipping or delivery, please contact us:

Vellora

MARIE 9D&TECH LLC

7900 Shelbyville Rd, Louisville, KY 40222, United States

Email: support@vellora.com

Phone: +1 646 777 8245

Website: vellora.com