Refund policy

Returns & Refund Policy

At Vellora, we are committed to providing high-quality handbags and an exceptional shopping experience. If for any reason you are not completely satisfied with your purchase, we are here to help.

Company Information

Vellora is operated by:

MARIE 9D&TECH LLC

Address: 7900 Shelbyville Rd, Louisville, KY 40222, United States

Website: vellora.com

Email: support@vellora.com

Phone: +1 646 777 8245

1. Returns & Exchanges

We accept return and exchange requests within 30 days of delivery.

To be eligible for a return or exchange, items must:

  • Be unused and in their original condition;

  • Include all original packaging, accessories, and tags;

  • Show no signs of wear, damage, or misuse.

Returns requested after 30 days from the delivery date may not be accepted.

2. How to Request a Return or Exchange

To start a return or exchange request:

  1. Contact our support team with your order number and reason for the request.

  2. Our team will review your request and provide return instructions.

  3. Securely package the item and include proof of purchase or your order number.

  4. Ship the item to the return address provided by our support team.

  5. Once received and inspected, we will process the refund or exchange if all requirements are met.

Please do not send products back without contacting us first.

3. Refunds

After receiving and inspecting the returned item, refunds will be processed within 2 business days.

Approved refunds will be issued to the original payment method used during checkout.

Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Shipping fees are non-refundable unless the return is due to our error or a defective product.

4. Damaged, Defective or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Include:

  • Your order number;

  • A description of the issue;

  • Clear photos showing the problem.

Once verified, we will provide a replacement, store credit, or full refund at no additional cost.

5. Non-Returnable Items

For hygiene, safety, and quality-control reasons, the following may not be eligible for return:

  • Items showing signs of use;

  • Items damaged after delivery;

  • Items returned without original packaging;

  • Final sale or clearance items, when clearly marked.

6. Order Cancellation

Orders may be canceled before shipment.

Once an order has been processed or shipped, cancellation may no longer be possible and the standard return procedure will apply.

7. Contact Us

If you have any questions regarding this policy, please contact us:

Email: support@vellora.com

Phone: +1 646 777 8245

Website: vellora.com

We appreciate your trust in Vellora and remain committed to providing quality products and excellent customer support.